COMM017 - Providing Performance Feedback
1030479
Weatherhead Executive Education Open Enrollment
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Master the content and delivery of providing feedback that helps boost performance
For any manager, providing feedback is a critical and seemingly straightforward activity to help boost individual performance. In the best case scenario, this is an ongoing communication process - a dialogue in a one-on-one between a manager and his/her team member. Why, then, is it so challenging for managers and employees alike?
When it comes to delivering feedback, much of the content we provide is difficult to act on. In this program, you will discover what gets in our way of delivering that constructive feedback. You will learn the techniques to transform yourself from a judge who points out what is wrong, to a manager who is focused on a team member’s personal growth. This program will help you master the content and the delivery of providing useful feedback in what can be difficult conversations. This learning experience is an interactive and practical approach to mastering one of a manager's most important but most difficult responsibilities.Topics
- Why performance feedback often fails to improve performance
- The qualities of truly effective feedback
- Why rehearsal makes all the difference
- Delivering feedback that minimizes defensiveness
- How to transition from giving feedback to being the catalyst that boost performance
Learning Outcomes
As a result of attending this program, participants will:
- Gain an understanding of why most performance feedback fails to improve performance
- Master a simple framework for delivering performance feedback that minimizes defensiveness and increases the recipients' understanding of what they need to do
- Understand the qualities of feedback that is constructive, meaningful, and actionable
- Learn how to leverage rehearsal to improve the quality of your feedback
- Learn how to follow feedback with coaching conversations to improve performance
Who Should Attend
The program is designed for individuals and managers in leadership roles at every level who are responsible for the performance of others.Corporate Executive Education Packages
Package Pricing: 1 class day per participantApplies Towards the Following Certificates
- Advanced Management : Electives
- Team Leadership : Electives
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