COMM0022 - Crucial Conversations
2874443
Weatherhead Executive Education Open Enrollment
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Handling Tough Interactions When it Matters Most
Creating value and making a difference in a fast, high-change environment often involves addressing contrasting opinion and performance differences in a skilled, constructive, and sometimes courageous manner. Research indicates that almost 85% of all leaders derail due to an inability to recognize or successfully address conflict in a timely, well-practiced manner. Conversely, high performing leaders who consistently deliver superior results, do so with a capacity to collaboratively access and transform prickly, challenging issues into common areas of agreement and commitment. Further they can deliver tough messages, dramatically change expectations, and challenge dysfunctional behavior in a constructive manner.
This fast-moving, research-grounded, experiential-based workshop focuses on further building relational (people-to-people) engagement muscles to conduct “straight talk,” in big and small ways, when it really counts. The underlying principles further builds a capacity to hold people accountable, while increasing commitment and performance. It drives and sustains impact and competitive advantage at the leader, team, and organizational level.
Topics
- Exploring visible and invisible barriers
- Focusing on what multiple partners really want
- Ways to put difficult messages out there
- Making it emotionally-socially safe to say almost anything
- What to do when people blow up or clam up
- Following up on agreements on who does what, how, and when
Learning Outcomes
- Neutralize, or minimize tension and conflict
- Build areas of new undestanding
- Clearly and comfortably present new ways to communicate difficult messages
- Give and receive tough feedback
Who Should Attend
Those who may benefit from this program include but are not exclusive to:- Influencers and decision-makers
- High potentials and high performers
- Executives and Managers with operational or market-facing responsibilities
- Supervisors for functional, operational, or technical teams
- Individual Contributors with demanding roles
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