COMM001 - Beyond Conflict Management; Transforming Conversations and Relationships
Learn how to leverage conflict so that it actually brings out the best in others
Conflict is natural and inevitable in all human systems. Whether at a personal or professional level, conflict can be challenging and detrimental to relationships and productivity. But what if conflict wasn't just a hurdle to overcome? What if it was a motor for positive change and a source of creativity and renewal?
Successful leaders learn to embrace conflict, create a safe space for honest dialogue, and honor diverse views while effectively reaching agreement. This requires understanding the nature and causes of conflict, recognizing interpersonal dynamics, and mastering the skills to facilitate a process that validates each team member’s contribution, interests, and aspirations.
In this interactive workshop, you will learn frameworks for assessing conflict situations and skill sets for leading a creative response to conflict. You will discover how to leverage conflict to bring out the best in everyone and take the group to a new level. This participatory workshop will draw on the fields of conflict transformation and Appreciative Inquiry, blending successful practices from both fields to prepare you to take immediate positive action to get unstuck, promote a culture of cooperation, and maximize the creative potential of your organization.
Topics
- Understanding Conflict: Explore the nature and causes of conflict.
- Assessing Dynamics: Learn to recognize both positive and negative interpersonal dynamics.
- Communication Patterns: Understand and de-escalate destructive conflict using communication patterns like the ladder of inference.
- Facilitating Resolution: Shift from impasse to conflict resolution using key negotiation strategies.
- Transforming Relationships: Retain quality employees and maintain productivity through effective relationship transformation.
Learning Outcomes
By participating in this program, you will:
- Develop a working knowledge of different approaches to conflict resolution and transformation.
- Identify patterns that hinder communication and discover effective means for making conflict a catalyst for positive change.
- Develop skills and strategies for honoring differences while reaching agreement.
- Learn how to build or strengthen relationships that promote mutual understanding, trust, and joint problem-solving.
Who Should Attend
Executives, managers, team leaders, and change agents – especially anyone who wants to prepare for positions of greater responsibility and influence by developing essential skills such as interpersonal problem-solving, people development, and productivity improvement.
This program is especially helpful for individuals in high-pressure environments where success is often dependent upon multiple members of a team working towards specific goals.
Join us today and unlock the power of conflict to drive meaningful change in your team and organization.
Corporate Executive Education Packages
Package Pricing: 1 class day per participantApplies Towards the Following Certificates
- Advancing Leader Certificate : Electives
- Communication Skills: Conflict Resolution Certificate : Required