COMM0022 - Critical Conversations in High Change Environments

Weatherhead Executive Education Open Enrollment

Handling Tough Interactions When it Matters Most

Creating value and making a difference in a fast, high-change environment often involves addressing contrasting opinion and performance differences in a skilled, constructive, and sometimes courageous manner. Research indicates that almost 85% of all leaders derail due to an inability to recognize or successfully address conflict in a timely, well-practiced manner. Conversely, high performing leaders who consistently deliver superior results, do so with a capacity to collaboratively assess and transform prickly, challenging issues into common areas of agreement and commitment. Further they can deliver tough messages, dramatically change expectations, and challenge dysfunctional behavior in a constructive manner.

This fast-moving, research-grounded, experiential workshop focuses on further building relational (people-to-people) engagement muscles to conduct “straight talk” in big and small ways, when it really counts. The underlying principles further build a capacity to hold people accountable, while increasing commitment and performance. It drives and sustains impact and competitive advantage at the leader, team, and organizational level.

Topics

Exploring visible and invisible barriers
Focusing on what multiple partners really want
Ways to put difficult messages out there
Making it emotionally-socially safe to say almost anything
What to do when people blow up or clam up
Following up on agreements on who does what, how, and when

Learning Outcomes

A concrete framework to guide what to say and how to say it
The ability to engage with more confidence and competence in threatening environments
The skills to transform tension and conflict into productive outcomes
The skills to clearly and comfortably give and receive tough feedback
Be able to question or challenge sensitive issues in a non-threatening manner

Who Should Attend

Those who may benefit from this program include but are not exclusive to:

Influencers and decision-makers
High potentials and high performers
Executives and Managers with operational or market-facing responsibilities
Supervisors for functional, operational, or technical teams
Individual Contributors with demanding roles

Corporate Executive Education Packages

Package Pricing: 1 class day per participant

Applies Towards the Following Certificates

Communication Skills: Conflict Resolution Certificate : Required
Excelling Leader Certificate : Electives