COMM0022 - Critical Conversations in High Change Environments
Handling Tough Interactions When it Matters Most
In today’s fast-paced, high-change environment, tough conversations aren’t optional—they’re essential. Whether it’s addressing conflicting opinions, tackling performance issues, or delivering difficult feedback, your ability to navigate these moments can make or break your leadership impact.
Research shows that nearly 85% of leaders derail because they fail to recognize or address conflict effectively. High-performing leaders, on the other hand, turn tension into opportunity. They know how to transform challenging issues into alignment and commitment, deliver tough messages with clarity, and hold people accountable without damaging trust.
This interactive, research-driven workshop gives you practical tools and hands-on experience to strengthen your ability to engage in “straight talk” when it counts most. You’ll learn how to make conversations safe yet candid, manage emotional reactions, and turn conflict into collaboration—all while driving performance and sustaining competitive advantage.
Topics
- Uncovering visible and invisible barriers to communication
- Focusing on what multiple partners really want
- Learning ways to deliver difficult messages constructively
- Making conversations emotionally and socially safe
- Handling blow-ups or shutdowns effectively
- Following up on agreements to ensure accountability
Learning Outcomes
By participating in this program, you will:
- Develop a clear framework for what to say—and how to say it
- Learn to engage confidently in high-stakes conversations
- Gain skills to transform tension into productive outcomes
- Build the ability to give and receive tough feedback with ease
- Acquire techniques to challenge sensitive issues without creating conflict
Who Should Attend
This program is designed for leaders and professionals who need to navigate high-stakes conversations with confidence, including:- Influencers and decision-makers who shape strategy and outcomes
- High potentials and high performers preparing for greater responsibility
- Executives and managers with operational or market-facing roles
- Supervisors leading functional, operational, or technical teams
- Individual contributors in demanding, fast-changing environments
Ready to turn tough conversations into opportunities for growth and alignment?
Join us for Critical Conversations in High-Change Environments and gain the confidence and skills to lead when it matters most.
Corporate Executive Education Packages
Package Pricing: 1 class day per participantApplies Towards the Following Certificates
- Communication Skills: Conflict Resolution Certificate : Required
- Excelling Leader Certificate : Electives