Handling Tough Interactions When it Matters Most

Creating value and making a difference in a fast, high-change environment often involves addressing contrasting opinion and performance differences in a skilled, constructive, and sometimes courageous manner. Research indicates that almost 85% of all leaders derail due to an inability to recognize or successfully address conflict in a timely, well-practiced manner. Conversely, high performing leaders who consistently deliver superior results, do so with a capacity to collaboratively assess and transform prickly, challenging issues into common areas of agreement and commitment. Further they can deliver tough messages, dramatically change expectations, and challenge dysfunctional behavior in a constructive manner.

This fast-moving, research-grounded, experiential workshop focuses on further building relational (people-to-people) engagement muscles to conduct “straight talk” in big and small ways, when it really counts. The underlying principles further build a capacity to hold people accountable, while increasing commitment and performance. It drives and sustains impact and competitive advantage at the leader, team, and organizational level.


  • Exploring visible and invisible barriers
  • Focusing on what multiple partners really want
  • Ways to put difficult messages out there
  • Making it emotionally-socially safe to say almost anything
  • What to do when people blow up or clam up
  • Following up on agreements on who does what, how, and when

Learning Outcomes

  • A concrete framework to guide what to say and how to say it
  • The ability to engage with more confidence and competence in threatening environments
  • The skills to transform tension and conflict into productive outcomes
  • The skills to clearly and comfortably give and receive tough feedback
  • Be able to question or challenge sensitive issues in a non-threatening manner

Who Should Attend

Those who may benefit from this program include but are not exclusive to:
  • Influencers and decision-makers
  • High potentials and high performers
  • Executives and Managers with operational or market-facing responsibilities
  • Supervisors for functional, operational, or technical teams 
  • Individual Contributors with demanding roles


Applies Towards the Following Certificates

Enroll Now - Select a section to enroll in
Critical Conversations in High Change Environments - IN PERSON
In Person
Time (Eastern)
9:00AM to 4:30PM
Nov 13, 2024
Schedule and Location
Contact Hours
  • Case Western Reserve University
Course Fee(s)
One Day Seminar 2024 $895.00
Potential Discount(s)
  • Alumni
  • Nonprofit
  • WSOM Graduates 2024
Drop Request Deadline
Nov 06, 2024
Transfer Request Deadline
Nov 06, 2024
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